FREQUENTLY ASKED QUESTIONS

What delivery service do you use and how long does it take?

 

We use Royal mail for all of our parcels, at checkout you can choose from 1st class signed for or 2nd class signed for.

Royal mail 1st class signed for:

Usually takes 1-3 business days

Royal mail 2nd class signed for:

Usually takes 2-5 days

How long will my order take to be dispatched? 

Initial Luxe - 1-2 business days

Fiat 500 Key covers- 2-7 business days

Other key covers- 3-7 business days

hanging letters- 3-7 business days

Returns/refunds 

Returns and refund are only accepted in your item arrives damaged. In the unlikely event, please email us within 24 hours of receiving at info@crystalizecustom.com and we will resolve the issue ASAP. 

no refunds on personalised goods.

in the unlikely case that your parcel gets lost by the delivery company, we will send a replacement after 2 weeks of the original dispatch date (this is Royal Mails lost parcel policy). If the mistake was your own e.g If you provided the wrong address or made a typo, we cannot give refunds or replacements.

 

© 2019 Crystalize

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Crystalize is not associated with Swarovski® or any other brands mentioned. We use genuine Swarovski crystals in accordance to the Swarovski brand usage guidelines. Swarovski® is a registered trademark of Swarovski AG.